Rate Setting, Rate Maintenance and Communication

Water Finance and Management managing editor, Andrew Farr, interviews Waterworth CEO and founder, JP Joly, about rate setting, rate maintenance and communication. 

Water and wastewater utilities are tasked with a multitude of financial challenges that can have enormous economic ramifications to the public.

With this in mind, how often should utilities look to raise rates? Can annual rate maintenance be done in a more efficient manner? And what about the importance of communication among stakeholders when it comes to setting affordable rates and taking a long-term approach to budgeting and financial planning?