Communicating Water Rate Changes – White Paper
Communicating Water Rate Changes
An Interactive Communication Planning and Implementation Guide
This is a step-by-step guide for building a communication plan to inform stakeholders of an upcoming water rate change, whether that’s a change to the rates themselves or a change to the rate structure.
The guide is broken down into a series of modules, each with a set of interactive worksheets you can use to build out and fine-tune your overall strategy. The modules will walk you through the steps to identify your audiences, define key messages that will resonate with those audiences, and develop an implementation strategy.