The longer a municipality waits to invest in its infrastructure, the more costly replacements become. Small water systems should follow these four simple steps to get started on asset replacement planning … Read More
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Unlock Grant & Loan Funding with Long-Term Financial Modeling
Long-Term Financial Modeling is the best way for water system managers to demonstrate prudent financial planning to secure infrastructure grants and loans … Read More
Billing Data: It May Not Be as Daunting as You Think
Whenever a municipality considers a water rate change, they’re faced with the daunting task of compiling and analyzing billing data. Here’s when it’s not actually necessary and when it is, how to collect it more easily … Read More
The Ten Principles of Authentic Communication
The American Water Works Association identified these ten principles of authentic communication that are key to successful water utility communication programs regardless of size or location … Read More
National Rural Water Association – Waterworth Pilot Project Status Update
The National Rural Water Association and Waterworth are working with 6 rural US water and wastewater service providers to develop more financially sustainable systems. Here is a brief update on their progress … Read More
Communications Basics for Water Service Providers
A well-thought out communications strategy is important, but if you don’t follow these best practices when creating your content, chances are your messaging will fall flat … Read More
Is a Seasonal Surcharge Right for You?
Now that summer is over, many water utilities will be recovering from the impact of increased demand during the year’s driest season. With that in mind, we explore seasonal surcharges and what to consider when setting them … Read More
The Importance of Cash Reserves
Private companies and larger city governments have long understood the importance of cash reserves to sound fiscal management. Small- and medium-sized towns and municipalities on the other hand … Read More
3 Steps to Communicating a Rate Change to Your Customers
Whenever a water utility introduces a change in rates or rate structure, that change must be communicated to the community. Here are your 3 steps towards building a successful communication plan … Read More
Water Rates and The Fiscal Cycle
We hear from prospective customers all the time that water rate reviews are time consuming, difficult, and often expensive. I’ve come to realize that it doesn’t have to be that way … Read More