Whenever a municipality considers a water rate change, they’re faced with the daunting task of compiling and analyzing billing data. Here’s when it’s not actually necessary and when it is, how to collect it more easily … Read More
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The Ten Principles of Authentic Communication
The American Water Works Association identified these ten principles of authentic communication that are key to successful water utility communication programs regardless of size or location … Read More
National Rural Water Association – Waterworth Pilot Project Status Update
The National Rural Water Association and Waterworth are working with 6 rural US water and wastewater service providers to develop more financially sustainable systems. Here is a brief update on their progress … Read More
Communications Basics for Water Service Providers
A well-thought out communications strategy is important, but if you don’t follow these best practices when creating your content, chances are your messaging will fall flat … Read More
Is a Seasonal Surcharge Right for You?
Now that summer is over, many water utilities will be recovering from the impact of increased demand during the year’s driest season. With that in mind, we explore seasonal surcharges and what to consider when setting them … Read More
The Importance of Cash Reserves
Private companies and larger city governments have long understood the importance of cash reserves to sound fiscal management. Small- and medium-sized towns and municipalities on the other hand … Read More
3 Steps to Communicating a Rate Change to Your Customers
Whenever a water utility introduces a change in rates or rate structure, that change must be communicated to the community. Here are your 3 steps towards building a successful communication plan … Read More
Water Rates and The Fiscal Cycle
We hear from prospective customers all the time that water rate reviews are time consuming, difficult, and often expensive. I’ve come to realize that it doesn’t have to be that way … Read More
RCalc: Analyzing Water Rates Has Never Been Easier
When we first envisioned Waterworth, the idea was simple: Create an online tool that would allow water utility managers to do the work of rate analysis themselves … Read More
The Great Rate Debate
Kids (and adults) around the world have loved Dr. Seuss for decades. Something about the way his stories-in-verse can turn nonsense into sense just can’t help but appeal to the imagination … Read More